What is Web Hosting?
Web Hosting allows
you to have a presence on the Internet without having to have
your own server. Web hosting services keep your site up and running
live 24 hours per day.
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What type
of hosting do you offer?
We specialize in
virtual Web hosting, which means that you can find a home for
your Web site on our high performance Web servers and establish
your presence on the Internet with your own unique domain name.
This is a very intelligent and cost effective alternative to hosting
your own web site internally. Our shared hosting environment gives
you the benefits of high performance servers, high bandwidth connectivity
that can seamlessly grow with your needs, pre-installed software,
guaranteed reliability and around-the-clock support, all at a
small fraction of the cost of doing it yourself.
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If you need dedicated hosting or reseller packages, please do
contact us and we may be able to offer you a customized solution
that satisfies your requirement.
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What type
of servers do you run?
We operate all
Linux machines with at least P4 CPU technology.
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Do you
support NT Servers?
No, we run all
Linux machines. Therefore we do not support Microsoft Access or
Active Server Pages (ASP).
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Do you
support FrontPage Extensions?
Yes, we support
FrontPage Extensions.
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Is there
a setup fee?
No, there is no
setup fee for your hosting account.
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Do you
allow 24/7 access to upload/modify my site?
Each account comes
with one FTP account. You have full access to your space via FTP
24 hours a day, 7 days a week so you can update your site at your
leisure.
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Do you
allow adult/illegal content?
Sorry no. We have
a zero tolerance policy towards adult/illegal content. See our
AUP for more details.
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Is it possible
for me to upgrade a hosting account? What are the charges involved?
You are free to
upgrade your plan anytime during your stay with us. There are
no additional charges for your change of plan. If you are upgrading
your plan with us, you just have to pay for the pro-rated usage
of the new plan till the end of the month/year.
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How soon
will my account be set up and ready for use?
Once we have processed
your credit card payment your account will be set up within 2-12
hours. We have a manual screening process, so we don't offer automatic
account creation. Your site can be uploaded to our servers immediately
after receiving the welcome email, which will contain the IP address
for your account, plus the password for the username chosen during
sign-up. In fact, we recommend that clients start uploading their
site as soon as possible after setup is complete, so that once
domain transfer is completed, the site will be available for use
by your visitors. Propagation is the process where DNS servers
throughout the world update their records to point to your new
hosting provider.
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Will I
be able to run my own CGI scripts?
Yes, you can install
your own CGI scripts.
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Do you
offer Shell access, or SSH or Telnet access?
We do not offer
shell access of any kind, nor SSH or Telnet access, on any hosting
accounts for security reasons.
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What
is a Domain Name?
Each individual
computer on the Internet has it's own address called an IP (Internet
Protocol) address. DNS (Domain Name System) was created to replace
the usual IP addresses (usually they look like "232.105.X.X")
with domain names, since they're much easier to remember.
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Do
you offer domain name registration?
Yes, we will register
your new domain name when you sign up for your web hosting account.
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Do
you host international domain names?
Yes, we can host
every domain name available through out the world.
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Will
I be the owner of my domain name?
Yes, we register
the domain name for YOU!... You maintain all ownership of your
domain name.
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What
if I want hosting but don't want lankawebhosting.com to register
my domain?
You can take care
of your domain name registration. When you order the site, untick
the register domain option. You can then setup your domain to
point to our servers by setting the name servers to ns1.lankawebhosting.com
and ns2.lankawebhosting.com.
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How
long does it take before my new domain name is active?
Once your domain
name has been registered (or transferred, if applicable), it usually
takes about 72 hours before it is visible to all users of the
Internet. All Internet providers must update their records (DNS
tables) to reflect new site locations. This process is called
propagation.
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Do
you offer subdomains/addon domains/parked domains?
Yes, we offer all
of these features.
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What
are your primary and secondary DNS?
Primary:
ns1.lankawebhosting.com
Secondary:
ns2.lankawebhosting.com
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How
many mail accounts do I get?
For the standard
package, you get a maximum of 30 email accounts, while for the
advanced package you get unlimited number of email accounts.
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Can
I access my mail through POP3?
Yes, we support
POP3 as well as web mail access.
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Can
I send unsolicited email (SPAM)?
No. We have a zero
tolerance policy towards spamming and your account will be suspended
immediately without any notice from us. Please read our
AUP
for more details.
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What
sort of payment do lankawebhosting.com accept?
We are currently
accepting any type of major credit cards. However, cash/cheque/direct
transfer payments will be available very soon.
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Will
my web hosting account renew automatically?
Yes, your hosting
account will renew automatically until you tell us to cancel.
This means you will continue to be invoiced at each billing cycle,
a few days before the due date. Please note that this automatic
renewal facility will be available for credit card payments only.
You have to manually renew you domain if you pay by any other
means.
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Please
tell me more about your customer support. What is the typical
response time?
We offer support
24/7 by Email, FAQ's, tutorials and Help Desk (requires Login).
Top priority is assigned to Helpdesk support request tickets.
When our customers request support via helpdesk, we answer as
quickly as possible, usually within no longer than 2 to hours
but frequently very much faster (within minutes).
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All our clients have been very happy with our in-depth support;
it's prompt, detailed, and thorough. We are here to help you all
the way! We get a lot of "Thank you for all the hand-holding"
emails from happy customers :)
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How
soon will my account be set up if I don't pay by Credit Card?
Once you submit
your order we will begin processing your new account. Your order
will be placed in a queue until payment has been received and
then it will be setup by our staff. Once it has been setup you
will receive an e-mail from us with your account details (login
information, etc) so you may begin using your account which can
take up to 24 hours after payment has been received.
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What
type of support do you provide in an emergency?
You can contact
our admin staff in the US directly in case of an emergency. See
our
help section for the details.
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