Who can use the help desk?
The help desk is for our existing customers to
communicte with us, so we can take the required action to solve
your problem.
What can I do to expect a speedy response?
At lankawebhosting.com, we try our very best
to immediately respond to your problem. However, that requires a
certain amount of co-operation from your side as well. Please be
mindful to provide us with every possible details related to the
problem, so we can isolate the issue right away. Please go through
the FAQ's, manuals and tutorials before you submit a support ticket,
as most of the time your question is already answered.
It's an emergency. What can I do?
You can always contact our network support in
the US on +1(877)848-9009.
Our staff cannot help you to:
Debug your application, fix errors of you application,
and so forth. We cannot possibly attend to problems occuring in
hundereds of applications running on our servers. Please consult
your development team on issues related to your application.
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